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Frequently Asked Questions How can I apply for an hourly or management position at RockSugar Pan Asian Kitchen? We accept on-line applications for hourly and management positions at www.rocksugarcareers.com. A key word search will help you find the job you're looking for. We recommend you go in through the Management or Hourly link and search for jobs by title. To apply on-line you will need a personal email address. If you do not have a personal email address, you can easily obtain one for free from Yahoo.com or Hotmail.com. Please retain your email Login and Password for future use. How do I know if my application was received? The application process should only take about 10 minutes. Immediately following your submission, you will receive an email confirmation. Be sure to allow enough time to complete our process, by following the steps until you reach the final page. Can I apply in person at the restaurant? Currently we only accept on-line applications. How can I be sure the position I find on-line hasn't already been filled? As we are a talent-based, growth-oriented company, we are always accepting applications and may not have an immediate opening for the position listed. If you noticed the position on a job-board, that usually indicates we have immediate openings that we are trying to fill. Once your profile/application is in our system, you will be considered for openings as they become available. How do I find out if there are positions available at the corporate headquarters? Please go to www.cakecareers.com to search for corporate jobs. Once there, you can search for current openings. A keyword search on the Job Search page of the Corporate section will provide you with the largest and most varied list. To find jobs in a specific department or area, we recommend you browse our job search by function. I already work for The Cheesecake Factory Incorporated. Can I apply for a corporate or management position? Please talk to your supervisor about your interest in another position. Your supervisor will then provide you with the internal staff member website to apply on-line. I sent in my resume a couple of days ago. How long will it take before I can schedule an interview? You will receive an email confirmation that your resume or application has been received immediately following your submission. If there's an open position that matches your qualifications, we will contact you to schedule an interview. What is the interview process like? Once we determine a match with an open position, you'll be contacted by a Talent Department representative to schedule a phone interview. The initial phone interview is usually followed by in-person interviews. Candidates for management and lead positions will undergo a criminal background check. Our goal is to make this process as convenient and informative as possible and we will make every attempt to complete the process in a few days. Of course, professional references will be checked prior to an offer of employment being extended. What should I wear to my interview? RockSugar Pan Asian Kitchen is an upscale casual dining restaurant and we would suggest you wear business or professional attire for your interview. Look your best! Can I work at RockSugar Pan Asian Kitchen and have visible tattoos or facial piercings other than earrings? Unfortunately, this does not meet our attire policy. I'm trying to access the on-line application and it's blocked. What could be causing this? You may need to update your browser's privacy settings. From your PC browser, select the Tools Menu/ Internet Options/ Privacy tab. Click the "Edit" button, and then type "taleo.net" in the "Address of the Web Site" box. Click "Allow," then click "OK" twice to close the box and save your settings. Can I intern with RockSugar Pan Asian Kitchen? At this time, we do not offer internships at RockSugar Pan Asian Kitchen. We may have internships available at our corporate headquarters. To check on openings, please go to www.cakecareers.com and click on the Corporate link. What benefits do I receive as an hourly RockSugar staff member? We offer:
What benefits do I receive as a Rock Sugar manager? We offer:
How many hours does a typical RockSugar Restaurant Manager or Chef work? Restaurant Managers and Chefs work a mix of opening, mid and closing shifts. Managers typically have two consecutive days off week and work about 10-11 hours a shift. How do I tell a friend about a job opportunity at RockSugar Pan Asian Kitchen? If you find an employment opportunity that you feel a friend may be interested in, you can send the position to them directly by using the "Send This Job to a Friend" button located at the bottom of the job posting. You simply click the "Send This Job to a Friend" button and you will be prompted to enter your friend's email address, your email address, and any comments you would like to include. Click the send button and your friend will receive the complete job posting and your message via email. How will I know when a new opportunity becomes available? Once you login and complete either an application or submit your Profile, you will be prompted to decide if you wish to be notified via email about opportunities that match specific criteria that you have defined in your profile. You will then be notified as soon as a position becomes available that may be a fit for you. Can I still apply to RockSugar Pan Asian Kitchen, even if there isn't a specific position currently available that is of interest to me? Yes, by creating your profile and entering your skills and qualifications into the system, a recruiter will be able to perform searches based on your information. In addition, you may also request to be notified via email about opportunities that are a match. How long will my profile remain in the database? How often should I update it? Your Profile will remain active in our database for one year. If your personal information changes, we recommend you update your personal profile. At a minimum, your profile should be updated every twelve months. I already have a resume prepared. Why should I take the time to fill out a profile rather than send you my resume or go to the restaurant and apply in person? We believe our on-line application process will save you time by enabling you to easily update your personal and employment information as well as apply your profile information to multiple positions. Our on-line application process streamlines your candidate experience and will make your skills and qualifications more readily searchable to our multiple recruiters within The Cheesecake Factory Incorporated. You can cut and paste your electronic resume into your personal profile for recruiters to reference. Our on-line application process allows you to:
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